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ATOP
Online is a new division of
ATOP Computer and is beginning the operation in year 2002 in
order to serve not only local customers but also customers
across Canada.
By our rich experience, we would help all our ATOP clients to
integrate and implement a complete ATOP barcode solution with their
ERP system, to increase the accuracy and efficiency of the
whole system. Generally, two difference approaches would be
choose by the user. Wireless ATOP Approach ¡V A real-time approach,
data could synchronize to the ERP Server directly, no upload /
download is needed for the operator Batch Approach ¡V A lower
cost approach, data would synchronize to the middleware server
before to the Handheld Terminal, upload / download ATOP is needed
for the operator. Service feature: Remote problem diagnosis
and support: Materials and parts included:
Enhanced parts inventory management: Work to completion: It
will take 30 days from the time this service is purchased to
set up and perform necessary audits and processes before the
hardware call-to-repair time ATOP commitment is in effect. During
this initial 30-day period and for up to 5 additional business
days after the audit is completed, we will provide a 4-hour
onsite response time and will use commercially reasonable
efforts to meet the 6-hour call-to-repair time commitment.
Onsite response time specifies the period of time that begins
when the initial service request is received and ends when the
authorized representative arrives at the ATOP Customer's site, if
this time falls within the specified coverage window.
The following onsite response times are available for eligible
products: Next-day response: An authorized representative will
arrive at the Customer's site to begin hardware maintenance
service the next day after the service request has been logged
and for which there is a contracted coverage window.
4-hour response: An authorized ATOP representative will arrive at
the Customer's site to begin hardware maintenance service
within 4 hours after the service request is logged, if this
time falls within the contracted coverage window.
Contact point (e.g. address, ATOP, phone, fax, e-mail)
More information about
atop
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